Biz Briefs


FAU’s College of Business to launch executive Ph.D. program

Looking to earn a Ph.D. in business? Florida Atlantic University’s College of Business will offer a new three-year Executive Ph.D. program this fall.

Tailored to meet the needs of the local community and provide highly educated members of the workforce a world-class education in business consulting and leadership, the program will be offered on weekends.

FAU’s College of Business is one of the few AACSB-accredited business schools in the United States and the first in Florida to offer a Ph.D. in business in the executive format. The three-year, research-intensive program allows individuals to focus in the following areas: accounting, economics, finance, information technology, management or marketing. The 80-credit hour, cohort-structured degree program will be offered on weekends with concierge service and is taught by the college’s doctoral-qualified research faculty.

The program, which will launch in the fall semester, is designed for senior-level professionals with extensive industry experience who are looking to earn the highest academic degree in business while continuing to advance their full-time careers.

Dean of FAU’s College of Business Daniel Gropper, Ph.D. said he expects the program will appeal to business consultants, as well as those who are in the second half of their business career.

“This is the next evolution of higher-level business education,” Gropper said. “We now have a vehicle for people who have an MBA or other master’s degree to continue on and earn a doctoral degree. This is a way to further distinguish yourself.”

The Executive Ph.D. in Business Administration is a professional doctoral program customized for senior managers, high-potential leaders and C-suite professionals who want to become subject matter experts in their industries, highly valued thought leaders and contributors of new knowledge and best practices.

The program will employ face-to-face lectures and presentations, along with supplementary online materials.

“We want to create evidence-based decision makers,” said Ken Johnson, Ph.D., associate dean of graduate programs in FAU’s College of Business. “When finished, graduates will be able to analyze data, conduct and interpret current research and make decisions necessary to solve complex challenges.”

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Boca-based Cross Country Home Services awarded five Stevie Awards

Boca-based home warranty provider Cross Country Home Services recently took home five Stevie Awards, which recognize businesses for customer service, contact center, business development, and sales professionals.

The company, which relocated its headquarters to Boca recently, was recognized in multiple categories including Sales Distinction of the Year, Business Development Achievement and Best Use of Technology in Customer Service.

The award ceremony was held in Las Vegas and more than 700 executives attended. There were nearly 3,000 nominations from organizations of all sizes in 45 nations and in virtually every industry were evaluated. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.

CCHS was awarded a Gold Stevie Award in the Sales Distinction of the Year category, two Silver Stevie Awards in the Front-Line Customer Service Professional of the Year and Best Use of Technology in Customer Service categories, as well as two Bronze Stevie Awards in the Customer Service Complaints Team of the Year and Business Development Achievement of the Year categories.

The independent professionals judging these awards highlighted CCHS’ innovative development and growth strategy, its customer service team’s commitment and dedication to service excellence, and the thought leadership behind the company’s move to smart digital solutions.

“These honors speak to Cross Country Home Services’ commitment to top-quality customer service, digital transformation and continued pursuit of redefining the home services experience,” said Steve Upshaw, CEO of CCHS. “I couldn’t be more proud of our CCHS team, in particular our front-line sales, service and operations associates. Together with the results-driven teams in our other functional areas, they represent the driving force behind our continued advancement in the industry. And collectively, we have navigated and embraced new processes and technology while setting the industry standard for service and sales excellence.”

Delray’s Launch Potato wins 2019 South Florida Business Journal ‘Best Place to Work’

Delray Beach-based Launch Potato was awarded first place in the small business category by South Florida Business Journal’s 2019 Best Place to Work Awards.

Best Places to Work in South Florida honored 45 of the area’s leading employers. The program looks for companies that go beyond the norm to foster an enjoyable and meaningful work environment for their employees.

Companies were judged based on the results of an employee survey administered by Quantum Workplace. The survey evaluates Communication and Resources, Individual Needs, Manager Effectiveness, Personal Engagement, Team Dynamics, and Trust in Leadership.

“Winning the small business category was a surprise, but I couldn’t be more proud of our Leadership Team and Potato Heads. We have a company mission but also a people mission, to hire and retain the best talent. Simply put our people are first and we will continue to invest in them,” Kris Osborne, Head of Talent and Operations, and award recipient on behalf of Launch Potato.

Delray Medical Center, Palm Beach Group appoint new Chief Strategy Officer

Delray Medical Center recently named Jerad Hanlon as its new Chief Strategy Officer.

Hanlon will also be the group CSO for Tenet Health’s Palm Beach hospitals.

In this role, Hanlon will manage the daily strategies and oversee the development and implementation of long-range plans, goals and objectives for Delray Medical Center in addition to helping to coordinate the same for Good Samaritan Medical Center, Palm Beach Gardens Medical Center, St. Mary’s Medical Center and West Boca Medical Center.

“We are very pleased to have Jerad as a part of the Palm Beach and Delray Medical Center team, and to provide leadership for our strategy team,” said Maggie Gill, Delray Medical Center and Palm Beach Group chief executive officer. “We feel confident that his passion for healing and his expertise of hospital strategy will be an invaluable asset to our hospitals.”

Hanlon comes to Delray Medical Center from Virginia, where he served as the Chief Administrative Officer for Community Health Systems for the past three years. In this role, he led the development of a three hospital market and oversaw major construction projects and service line expansions, including a freestanding emergency department, electrophysiology lab, joint venture vascular center, catheterization lab expansion and the development of a forensic prison unit.

Prior to that, Hanlon served as a Chief Operating Officer of Southside Regional Medical Center in Petersburg, Virginia. While there, he successfully oversaw the construction of a 40,000 square-foot medical arts pavilion and developed a new cancer center, which included installation of two new linear accelerators.

Hanlon is a graduate of James Madison University, earning his Bachelor of Science in Health Administration.  He went on to earn a Master of Health Administration from Virginia Commonwealth University.