The newly named president of global consultants OZ Ric Cavieres said companies like Uber and Apple have conditioned consumers on what great service looks like.
Now, it is his job to make sure clients that OZ is serving are offering those same expectations that customers are accustomed to.
OZ works with clients in the hospitality, health care and financial service industries. The company uses technology to create ways to make the end user of their clients have an enjoyable experience.
The company is based in Fort Lauderdale and employs about 350 people in three locations, Florida, Argentina and Asia. It has been around since 1997 and recently went through a rebranding.
A recent project included building a suite of apps for a major cruise company to enhance the vacationer’s experience.
One function of the app streamlines the immigration process. Another allows a guest to order a drink from the pool deck on the app and a waiter knows exactly where to bring that drink when it’s ready. The app can unlock that guest’s cabin door and be used to turn on the television, open or close the curtains and adjust the thermostat. The app can be used to look up and book excursions once in port.
Overall, OZ is all about enhancing the customer’s experience through innovation.
Cavieres joined the team just 15 months ago and has already been promoted to president.
He started as EVP, Markets and Consulting. He came from Cognizant, a $16 billion global consulting and digital services company, where he was the Global Consulting and Digital Leader for Life Sciences. Previously, he was a Partner at the big 4 firms EY, PwC/IBM and Capgemini where he drove digital innovation, consulting and solutions.
He helped the company rebrand and shift its focus. Now, he said, OZ is poised to grow 50 percent in the next year.
“We are delighted that Ric has stepped into the role of President,” said Amjad Shamim, CEO of OZ. “He has been instrumental in the rebrand of OZ, this past year, and is a proven leader in driving digital innovation and CX consulting services across industries. Since leading the shift in focus, Ric has grown our client base, developed new strategic partnerships and helped expand our leadership team.”
And Cavieres has his eye on the future.
“It is really growing the company and doing impactful work,” he said. “We want to be on the edge of innovation and help our clients make an impact.”